Solution Squad Limited ("we", "us") operates solutionsquad.co.nz from 30B Allens Road, East Tāmaki, Auckland 2013. This policy explains what personal information we collect, why we collect it, how we look after it, and your rights under the Privacy Act 2020.
What we collect
When you send us an enquiry through the form on our website, we collect the details you provide: your name, company name, email address, phone or mobile number, and your message. If you contact us by phone or email, or become a client, we collect the information needed to respond to you and deliver our services, such as your contact details and billing information.
We also collect limited technical information through analytics cookies — such as the pages you visit, how you found our site, and your device and browser type. This information is used in aggregate to understand how the website is used; we do not use it to identify you personally.
Why we collect it
We collect personal information to respond to your enquiries, prepare quotes, deliver and support the services you buy from us, manage accounts and billing, and improve our website and services. We collect only what we need for these purposes, and we collect it directly from you wherever possible.
How we store and protect it
Personal information is held in our secure business systems, hosted with reputable providers. Access is limited to team members who need it to do their jobs. We take reasonable steps to protect your information from loss, misuse, and unauthorised access, modification or disclosure.
Who we share it with
We do not sell your personal information to anyone. We share it only where needed to run our business and deliver your services: with trusted service providers such as our website hosting and email providers; with technology partners such as One NZ or Microsoft, and only when you ask us to arrange their products or services for you; and with government agencies or courts where the law requires it. Anyone we share information with is only permitted to use it for the purpose we shared it.
How long we keep it
We keep personal information only as long as we need it for the purposes described above, or as required to meet our legal, accounting and tax obligations. When it is no longer needed, we delete it or de-identify it securely.
Your rights
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong. To make a request, email info@solutionsquad.co.nz and we will respond as soon as reasonably practicable.
If you are not satisfied with how we have handled your information or your request, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Cookies
Our website uses a small number of cookies for analytics, as described above. A notice is shown when you first visit the site. You can block or delete cookies at any time through your browser settings; the website will still work, though some features may behave differently.
Contact us about privacy
If you have any questions or concerns about this policy or how we handle your information, contact us:
- Email: info@solutionsquad.co.nz
- Phone: 09 302 7771
- Post: Solution Squad Limited, 30B Allens Road, East Tāmaki, Auckland 2013, New Zealand
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page. This policy was last updated in July 2026.
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