These terms and conditions apply to all goods and services supplied by Solution Squad Limited ("Solution Squad", "we", "us") of 30B Allens Road, East Tāmaki, Auckland, New Zealand. By accepting a quote, placing an order or using our services, you agree to these terms. If we sign a separate written agreement with you, that agreement applies where the two differ.
Services and quotes
We supply IT and related services to businesses across New Zealand, including managed IT services, cloud services, cyber security, servers and virtual machines, IT support and helpdesk, mobile and broadband plans, Cloud PBX and Teams Calling, hardware and software, domain registration, website development, hosting and maintenance, and digital marketing.
Quotes are valid for 30 days unless stated otherwise. A quote becomes a binding order once you accept it in writing (email is fine). If the scope of work changes after acceptance, we will confirm any change to price or timeframe with you before proceeding. All prices are in New Zealand dollars and exclude GST unless stated otherwise.
Payment
Unless we agree otherwise in writing, invoices are payable by the 20th of the month following the date of invoice. Recurring services such as hosting, licences and managed IT agreements may be billed in advance.
If an invoice is overdue, we may charge interest on the outstanding amount at a reasonable rate, recover reasonable costs of collection, and suspend services until the account is brought up to date. You must raise any dispute about an invoice with us promptly, and pay any undisputed portion by the due date.
Cancellations and rescheduling
You may cancel or reschedule booked work by giving us reasonable notice. If you cancel after we have started work or committed costs on your behalf (for example hardware orders, licences or third-party services), we may charge you for the work done and the costs we cannot recover.
Ongoing services such as managed IT agreements, hosting and maintenance continue until either party ends them in accordance with the notice period agreed for that service. Third-party subscriptions and connectivity plans arranged through us are also subject to the relevant provider's cancellation terms.
Warranties and liability
We carry out our services with reasonable care and skill. Hardware, software and connectivity services supplied by third parties (for example Microsoft licences or One NZ mobile and broadband plans) carry the manufacturer's or provider's own terms and warranties, and we pass on the benefit of those warranties where we can.
Where you acquire goods or services from us for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, as permitted by section 43 of that Act. Nothing in these terms limits any rights you have under the Consumer Guarantees Act where that Act applies.
To the maximum extent permitted by New Zealand law: we are not liable for indirect or consequential loss, including loss of profits, revenue, data or business opportunity; and our total liability for any claim arising out of our services, whether in contract, tort or otherwise, is limited to the amount you paid us for the services that gave rise to the claim. You are responsible for maintaining your own backups unless we have expressly agreed in writing to provide backup services for you.
Intellectual property
Each party keeps ownership of the intellectual property it owned before the engagement. We (or our licensors) retain ownership of our tools, methods, templates and pre-existing materials.
Once you have paid in full, you own the deliverables we create specifically for you — such as your website design and the content we produce for it. Third-party components (including software, themes, plugins, stock assets and licences) remain subject to their own licence terms. You confirm that any material you give us to use, such as logos, images and text, does not infringe anyone else's rights.
Confidentiality
Each party must keep the other's confidential information confidential, use it only for the purposes of the engagement, and not disclose it to anyone else except as required by law or with the other party's consent. This obligation continues after the engagement ends. Our handling of personal information is covered by our Privacy Policy.
Termination
Either party may end an engagement by written notice if the other materially breaches these terms and does not remedy the breach within a reasonable time of being asked to, or if the breach cannot be remedied. We may also end an engagement immediately if you become insolvent or stop paying your debts as they fall due.
On termination, you must pay for all work completed and all costs committed on your behalf up to the end date. Clauses relating to payment, intellectual property, confidentiality and liability survive termination.
General and governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction over any dispute arising from them. If any part of these terms is found to be unenforceable, the rest remain in full force. We may update these terms from time to time; the version published on this page applies to new engagements from the date it is published.
Questions about these terms? Email info@solutionsquad.co.nz or phone 09 302 7771.
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