Campaign Support
Telemarketing & Campaign Support
Outbound and inbound calling campaigns sized for your business and your budget, delivered on modern cloud telephony.
- Outbound lead generation
- Inbound call handling
- Appointment setting and surveys
- Runs on modern cloud telephony
Telemarketing from Solution Squad is outbound and inbound calling campaign support — lead generation, appointment setting, order handling and customer care — for New Zealand businesses that don't have the people to make or take every call. Every campaign is scoped to your goals and budget and run on modern cloud telephony by our Auckland team, so a small business can run a professional calling programme without any call-centre commitment.
What's Included
What we deliver
Lead generation and qualification
Calling programmes that find and qualify prospects, so your sales team spends its time on genuine opportunities.
Appointment setting
We book qualified meetings straight into your team's calendar, keeping the pipeline moving without the chasing.
Customer surveys
Satisfaction and retention surveys that tell you what customers really think — and flag at-risk accounts before they leave.
Telephone answering
Professional answering and message services, with or without online appointment scheduling, so no call goes unanswered.
Order handling
Catalogue and order entry, credit card and order processing, and order management through to fulfilment.
Upselling and cross-selling
Turn routine service calls into revenue with upsell and cross-sell offers that fit the conversation.
Outbound campaigns that build your pipeline
If your sales team is short on time or short on leads, a well-run outbound programme keeps the pipeline moving. We design small-scale telemarketing campaigns around your specific needs and budget — no large call-centre commitment required — and qualified leads can feed straight into our B2B sales services if you want the follow-up handled as well.
Outbound services include lead generation, lead qualification, telemarketing sales, appointment setting, upselling and cross-selling, and customer satisfaction and retention surveys. You choose the outcomes that matter; we handle the calls.
Inbound support that turns calls into sales
Every inbound call is a chance to help a customer — and often a chance to sell. Our inbound campaign support turns customer service calls into sales opportunities without compromising the customer experience.
Inbound options include telephone answering and message services (with or without online appointment scheduling), catalogue and order entry, credit card and order processing, order management and fulfilment, upselling and cross-selling, customer care and support, and dealer locator services.
Modern telephony behind every campaign
Campaign calling works best on a phone system built for it. As a One NZ Partner, we pair campaign support with modern cloud telephony — our Cloud PBX phone system and Microsoft Teams Calling — so you get clear call quality, sensible call routing and a platform that scales with you.
Your campaigns and your day-to-day business calls run on the same reliable system, supported by our team in East Tāmaki, Auckland.
Sized for smaller budgets
You don't need an enterprise budget to run a professional calling programme. Our telemarketing services are tailored for small businesses, startups and any organisation working with a smaller telemarketing budget.
We scope each programme to fit what you can spend now, and you can scale it up as the results come in. Calling campaigns also slot into our wider sales and marketing services, so your phone activity supports the same goals as the rest of your marketing.
FAQs
Frequently asked questions
What outbound telemarketing services do you offer?
Solution Squad's outbound telemarketing covers lead generation, lead qualification, telemarketing sales, appointment setting, upselling and cross-selling, and customer satisfaction and retention surveys. Each campaign is scoped to your goals and budget, so you can start with a single programme — appointment setting, for example — and add other services as the results come in.
What does your inbound telemarketing service include?
Inbound telemarketing support includes telephone answering and message services (with or without online appointment scheduling), catalogue and order entry, credit card and order processing, order management and fulfilment, customer care and support, and dealer locator services. The aim is to turn everyday inbound service calls into sales opportunities without compromising the customer experience.
Is telemarketing worth it for a small business in NZ?
Yes — Solution Squad's telemarketing services are built for small businesses, startups and organisations working with smaller budgets. We design small-scale calling programmes that fit what you can spend now, rather than locking you into a large call-centre arrangement, and you can scale the programme up as leads and appointments start converting.
Can you take orders and payments over the phone for my customers?
Yes. Our inbound telemarketing service handles catalogue and order entry, credit card and order processing, and order management through to fulfilment. Customers can complete a purchase in the same call they rang in on, and orders flow through to your existing fulfilment process — useful for retail, wholesale and catalogue businesses without a dedicated phone team.
What phone system do your telemarketing campaigns run on?
Campaign calling runs on modern cloud telephony. As a One NZ Partner and Microsoft Partner, Solution Squad can set your business up on Cloud PBX or Microsoft Teams Calling, so campaign calls and everyday business calls share one reliable platform with clear call quality and sensible routing — all supported from our East Tāmaki, Auckland office.
Can you run customer satisfaction or retention surveys for us?
Yes. Customer satisfaction and retention surveys are part of Solution Squad's outbound telemarketing service. A structured calling programme gathers honest feedback from your customers, measures how they rate your service, and flags at-risk accounts before they leave — giving you a clear, practical picture of where to focus your retention effort.
Related Services
You might also need
Ready to talk about telemarketing?
Book a free, no-obligation consultation — we'll review your setup and give you clear, practical recommendations.
Free Consultation
Talk to an IT specialist — free, no obligation
Whether you need day-to-day support, a cloud migration, better security or faster internet, it starts with a conversation. We'll listen, review your current setup and give you practical recommendations you can act on.
- Response within one business day
- Plain-English advice, no jargon
- Clear written proposal before anything goes ahead
Prefer the phone?
0800 900 777